Getting Started

• HelpDesk Installation
• Quick HelpDesk configuration
• License Installation
• YouTube Channel
• Community forum

Configuration guide

• Email settings
• Triggers — Helpdesk On-Premises
• Web widget
• Customize forms
• Scheduling of tasks and reminders
• SLA policy
• Localization
• Appearance settings
• Color theme
• Statuses customization
• Reports customization
• How to change home page
• Upgrade HelpDesk
• Uninstall HelpDesk

User guide

• Home
• Ticket management
• Knowledge base
• All tickets
• Contacts
• Reports
• Ticket merging
• Ticket splitting

General

• Version history
• Licensing details
• Support plans

How to

• Email notifications
• Automations
• SLA
• Ticket management
• Custom forms, charts and views
  • Create a new view
  • Create a new chart
• Advanced

Documentation › Custom forms, charts and views

Custom forms, charts and views

• Create a new view
• Create a new chart